We are committed to making your shopping experience at Nexacraft Solutions as smooth and enjoyable as possible. To ensure everything goes smoothly, please take a moment to familiarize yourself with our Return and Refund Policy. By using our website and making purchases, you agree to follow the terms outlined below.  

Eligibility for Refunds  

To be eligible for a refund, the following conditions must be met:   
 

• The item must be returned in its original packaging.  
• All tags must still be attached.  
• The item must be unworn and in its original condition.  
• Once we receive the returned item and complete an inspection, your refund will typically be processed within 5-7 business days.  

Return Process Guidelines  

If you need to return an item, please get in touch with our customer service team. Be sure to provide your order number and details about your return request. Including any relevant documentation can help us process your request more quickly. Items must be returned unused and in their original packaging, with all tags intact.  

Refund Disbursement  

Refunds are generally issued within 5-7 business days using the original payment method you used at checkout.  

Partial Refunds  

In some cases, we may offer partial refunds for items that are returned with minor damage or missing accessories, but this will depend on our assessment of the returned item.  

Shipping Costs  

Please note that shipping costs are non-refundable unless we made an error with your order. We are unable to cover shipping fees for returns.  

Refund Exemptions  

Refunds are not applicable in certain cases:   
 

• Customized products will only be refunded if they are delivered damaged or incorrect.  
• Items returned without original packaging or tags will not qualify for refunds.  
• Products that show signs of wear beyond simple inspection will be ineligible for refunds.  
• Any exceptions to these terms will be communicated at the time of purchase.  

We appreciate you taking the time to review our Return and Refund Policy, and we are here to ensure that your shopping experience with us is smooth and transparent. If you have any questions or need assistance, feel free to reach out to us at [email protected].